"Failure to Deliver" indicates that it was not possible to give the order to the courier for the home delivery, for example, due to sudden unavailability of the ordered items or other unforeseen eventualities.
Refunds shall not be required for a home delivery by the courier not occurred due to of incorrect information provided by the customer, such as shipping address that does not exist or telephone number not active until the return of the ordered goods at the headquarters of Casa24.
"Partial Delivery" means that due to unforeseen reasons it was not possible to deliver to the carrier for shipment all items included in the order, but only a part of them.
The customer will be entitled to a refund if Casa24 will not be able to deliver the remaining items in subsequent shipments within 30 days from the original order date. In this case the customer will be refunded for an amount equal to the difference between the amount paid and the price at time of order of the undelivered goods.
If the "Partial Delivery" also prevents the to take advantage of the goods that have been delivered, the customer is entitled to full refund after returning the items received.
For "Return" or "Restitution of the goods" means the possibility for the customer to return the items received. See the section "Returns" for more information.